You may return most new, unopened items within 10 days of delivery for a refund less any shipping costs. All returns on new or defective product must have a copy of the invoice with the RMA number written on it to be accepted. Any product returned to us, that has been used or not issued a RMA number will be returned.
Items that are not eligible for return:
Batteries that have been used(placed in a charger or device).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply notifiy us through our Contact Us page. Enter your order number on the contact page and let us know you want to return an item. We will get back to you with a RMA number for the return.
We ship to all USA destinations. At this time we do not ship internationally.
All orders will ship out the same or next day. If there will be a delay, we will contact you via email right away.
Orders ship out from our location:
PO Box 610
Bangor, PA 18013
When you are placing an order, we will provide shipping options. At this time we ship orders out through the United States Postal Service(USPS). Our rates and shipping times are as follows:
First Class Mail up to 16oz - $2.99 3-5 days transit time. If the First Class mail option is not available at checkout, it is due to your items combined weight being over 16oz.
Priority Mail - $6.99 2-3 days transit time
Please also note that the shipping transit times are estimates provided by USPS. RTD Vapor is not responsible for extended shipping transit times.
When your order is shipped out, a tracking number will be emailed or posted to your customer account.